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February 13, 2007 - (60 minutes)
In December of 2005, ISO/IEC 20000 became the international standard for ITSM. This webcast introduces the basic concepts of ISO/IEC 20000 and describes the relationship between the ITIL® framework and the ISO/IEC 20000 standard.
If you have never played back a WebEx webcast recording (.wrf file) before, you will need to prepare your PC:
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Axios Systems supplies
ITIL Service Management software,
ITIL Service Desk Software,
ITIL Change Management software,
ITIL Asset Management software,
solutions and services.
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