assyst | The world's leading Best Practice ( ITIL ) based Service Desk Software & IT Service Management Software Solution

On Demand Webcasts from Axios Systems

Designing and Defining Your Services Within A Service Catalog

March 24, 2010 - Time: 9:00am CDT | 10:00am EDT | 2:00pm GMT

The second webcast in the series concentrates on your services offerings. It covers:

How to progress your Service Catalog project focusing on designing and defining your service offerings
Advice on getting customers involved in the project
Practical help on structuring the services and offerings

If you have never played back a WebEx webcast recording (.wrf file) before, you will need to prepare your PC:

ITIL V3: The Future is Here
Overview of ITIL V3, authored by Sharon Taylor

Consolidated Service Desk - The Reality
How can a consolidated Service Desk help your organization

An evolution that might leave Darwin in a daze
An Expert Voice on SLAs & Service Level Management

Everybody's doing ITIL - Or are they?
We explore how many organizations don't practice what they preach

Beyond the Numbers
Why IT Effectiveness is not just about counting costs

assyst | The world's leading Best Practice based Help Desk & IT Service Management Software Solution

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