On Demand Webcasts from Axios Systems
Upgrading Your ITSM Tool? Think About The TCO.
December 03, 2009 -
Are you facing a difficult ITSM tool upgrade or migration? Rather than dread the challenge, embrace this as an opportunity to understand your options.
Axios Systems’ Global Head of Consulting and former HDI/SDI Head of Consulting, Barclay Rae, outlines key factors organizations should consider when planning for ITSM tool upgrades. The webcast covers:
- Practical guidance on calculating your existing ITSM tool TCO
- The truth behind ITSM tool upgrades and on-going administration costs
- How a more modern approach can reduce annual TCO up to 67 percent
- Alternative ITSM tools that upgrade without breaking integrations/customizations
- Example of painless upgrade by a large organization supporting 120,000+ end-users
Guest Speaker: Mike Alexander, Director of Operations, University of Notre Dame
The University of Notre Dame has been using assyst for 4 years. The university's IT Center provides support to over 120,000 end users and recently upgraded to Axios' newest version, assyst 8.
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