On Demand Webcasts from Axios Systems
The Aging Help Desk: Migrating To A Modern Service Desk
April 23, 2009 -
Listen to EMA Research Director Lisa Erickson-Harris for this 45 minute webcast to learn:
- What are the driving forces behind service desk investments in a down-turned economy? How can IT organizations afford these replacements?
- How are your peers planning for a service desk replacement? Timing? Budgeting? Decision-making?
- Where do Software-as-a-Service (SaaS) license models fit into the trend toward current service desk investments? Is it a preference for buyers?
- Where are longer term cost savings being realized through service desk replacements?
- What benchmarks are used in IT to measure service desk effectiveness? How do these benchmarks differ across vertical markets?
- What technologies are “must haves” to be integrated with the modern service desk?
Playback Webcast
If you have never played back a WebEx webcast recording (.wrf file) before, you will need to prepare your PC:
Top Downloads
