On Demand Webcasts from Axios Systems
ITIL® V3: Continual Service Improvement (CSI)
May 14, 2008 -
This webcast focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment of IT services to changing business needs. The following topics are discussed:
- Key purpose, objectives and scope of CSI
- Business value from continual service improvement project CSIP
- Governance, control and measurements
A summary of the ITIL® V3 lifecycle components and a synopsis of the qualifications are also given.
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