On Demand Webcasts from Axios Systems
Practical Tips For World Class Incident Management Beyond The Service Desk
April 24, 2008 -
Presented by Aaron Groh, Manager N.A. Solutions Consultant and Reg Lo, Vice President, Third Sky, this webcast covers the following questions and topics:
- What makes an incident management process world class?
- How does an incident management process expand beyond being a service desk responsibility?
- How should you revise your incident management process to improve customer satisfaction?
- Learn about ITIL® V3 updates to incident management
- Hear practical tips for "how" to do incident management
- Be given details of the roles, responsibilities and policies that should be defined in your incident management process
- See an integrated IT Service Management solution in action
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