On Demand Webcasts from Axios Systems
ITIL® V3: Service Operation
April 16, 2008 - (54 minutes)
This webcast provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. The presentation includes:
- Key principles of service operation
- An overview of event, incident and problem management
- Concepts within request fulfilment
- Components of access management and the various functions (service desk, technical, application and IT operations management)
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