On Demand Webcasts from Axios Systems
ITIL® V3: Service Transition
March 14, 2008 - (54 minutes)
This instalment provides guidance on the activities required in order to integrate services into the business environment, ensuring they satisfy set success criteria and provide business value. The presentation includes:
- Fundamentals of transition and release policy
- Key principles of knowledge management
- An overview of service, asset and configuration management
- Concepts within change management
- Components of release and deployment management
- Roles and responsibilities with validation, testing and evaluation
Playback Webcast
If you have never played back a WebEx webcast recording (.wrf file) before, you will need to prepare your PC:
Top Downloads
