On Demand Webcasts from Axios Systems
ITSM: IT Transforms Itself Into A Service
October 18, 2007 - 11.30 New York / 16.30 London / 17.30 Berlin / 18.30 Riyadh (35 minutes)
Today's IT organization is shifting from a focus on technology and internal needs, to how it can better serve end users in support of the overall business mission. IT organizations must now adequately service the provisioning of critical technological functionality as if it were a self-supporting business. This is prompting the transformation of the IT organization from one historically focused on technical knowledge, to one focused on providing technology to the rest of the business, thereby bringing IT closer to the end-user.
Listen as Ralph Rodriguez, Sr. Vice President of Research for Aberdeen Group's Information Technology division discusses the findings of his study of almost 300 organizations worldwide. In his study, Dr. Rodriguez found that best-in-class organizations:
- Achieve 86% of their service level agreement (SLA) goals – 139% better than all others
- Have 85% of their IT services delivered on time - approximately 20% better than the industry average
- Experience 83% efficiency for their IT processes - 112% better than all others
Through this webcast, you will learn about the adoption level of certain capabilities best-in-class IT organizations possess, or plan to develop, in support of their ITSM strategies and the technological tools they use to facilitate those strategies. Dr. Rodriguez also compares and contrasts ITSM strategies in EMEA and North America to show key differences in regional strategies.
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