April 12, 2007 - 10.45 New York / 15.45 London (60 minutes)
When organizations implement ITIL®, building a configuration management database (CMDB) seems to be one of the most daunting tasks. In reality, configuration management design and implementation can be an extremely rewarding experience. When coupled with change management, the CMDB will equip IT staff to make informed decisions when managing changes to the infrastructure.
If you have never played back a WebEx webcast recording (.wrf file) before, you will need to prepare your PC:
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Axios Systems supplies
ITIL Service Management software,
ITIL Service Desk Software,
ITIL Change Management software,
ITIL Asset Management software,
solutions and services.
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