Latest Web 2.0 IT Service Management Software Launched by Axios Systems

October 16, 2008

- assyst 8 to deliver increased business value through improved service management capabilities - More than 10 percent of customers registered for the upgrade within 48 hours of the launch

Axios Systems, one of the world's leading providers of ITIL®-based business service desk management software solutions, has launched the latest and most comprehensive IT Service Management (ITSM) software solution to be released in the last ten years, assyst 8. The new solution will enable companies to take better control of their service delivery, managing costs more effectively while allowing service standards to be improved.

Launched at the company’s Annual User Group meeting last week, assyst 8 promises greatly improved efficiency and organizational effectiveness through enhanced process automation features. Within 48 hours of the announcement, more than 10% of the customer base registered for the upgrade, testament to the strength of the solution and the ease of upgrading.

ROI is achievable in unrivalled time with the latest version of assyst, which also offers unparalleled low total cost-of-ownership. Built around a powerful Web 2.0 architecture that allows users to monitor incidents in real-time, assyst 8 enables companies with previous versions of the software solution to upgrade without any need for retraining.

assyst 8 introduces a number of new features that help IT departments deliver increased business value through supporting the convergence of IT and business processes. These features include advanced process design tools which, in graphical form, allow users to develop processes around common service requests and service catalogs. This helps to make complex work processes easier to manage and ensures CIOs are able to strike a balance between managing resources (costs) and providing effective services (value) to the business.

Additional functionality is provided through other features such as a Resource Utilization Manager which offers an intuitive and configurable calendar with a view of planned work for incidents, problems, changes and tasks. Real-time dashboards also provide management with key performance indicators that are aligned with the goals of the business.

Mr. Tasos Symeonides, CEO of Axios Systems commented, "The release of
assyst 8 has been highly anticipated by our customers - the development has been driven as much by customer feedback as by the innovation coming out of our R&D team, with over 700 customer suggestions incorporated. This further demonstrates our constant efforts to ensure that our software truly meets our customers' business requirements, a strategy that has proven to be highly successful to date with our average customer using the assyst solution for more than eight years, as opposed to the industry average of only three to five years."

Mr. Symeonides continued, "We are acutely aware that what used to be a pure-play help-desk has morphed into broader IT Service Management and is rapidly continuing to morph into an even wider business-services management desk. We have developed this latest version of assyst to enable companies' IT departments to manage this rapidly expanding scope of services effectively. This latest release is the culmination of 20 years of living and breathing ITSM that has enabled us to gain deep insight into the challenges and opportunities companies are facing. We have been able to leverage this knowledge to innovate and deliver the most effective ITSM solution on the market."

For 20 years, Axios Systems has been a pioneer and market leader in delivering service driven value solutions for many of the world's leading organizations.

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