Irish Life & Permanent deploys out-of-the-box ITIL solution from Axios

March 21, 2007

Axios Systems, the leading international IT Service Management (ITSM) company, today announced Irish Life & Permanent, Dublin-based provider of personal financial services to the Irish market, has deployed assyst, the leading ITSM solution, to improve the management of their IT resources and adhere to ITIL® guidelines.

After an extensive evaluation process of the major ITSM suppliers, Irish Life & Permanent chose Axios’ solution due to its proven ITIL® and Best Practice compliancy. The company was also particularly attracted by the Change Management and Workflow features, which enable flexibility when business needs change. Irish Life & Permanent has 4,500 end users and 150 – 200 people will use the assyst tool to drive greater efficiencies out of the company’s IT infrastructure.

Markos Symeonides, VP Business Development, Axios Systems said: “Irish Life & Permanent is one of the leading Irish Financial Service companies, so this is a very significant contract for us. The fact that the strength of our ITIL® credentials and out-of-the-box function was the deciding factor in choosing assyst, is a great endorsement for our approach to this sector.”

Axios Systems worked alongside the Central Computing and Telecommunications Agency (CCTA) in writing the first ITIL® books and is now ensuring its products and services are in line with future developments by being part of the working group refreshing ITIL® v.3 due for launch in May this year.

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