Axios spells success for Pindar Set and Yell Group
March 02, 2006
Pindar Set works with a unique commitment to one customer, the Yell Group, which includes Yellow Pages in the UK and Yellow Book in the USA, across three continents and from ten centers. For the last 25 years Pindar Set have been responsible for processing all the adverts and pages that make up Yellow Pages and Business Pages in the UK and Yellow Book directories in the USA.
Pindar Set is now in the process of upgrading its IT Service Management (ITSM) with Axios Systems' (www.axiossystems.com) ITSM solution, assyst.
"We have been successfully pursuing an aggressive Service Improvement Program (SIP) based on the IT Infrastructure Library (ITIL®) and wanted a solution to support this," commented Phil Yeadon, IT Services Manager. "We are aspiring to be a world class organization and need a world class solution to support us."
After a rigorous assessment of potential suppliers Pindar Set opted for assyst by Axios Systems, which has been designed from inception around the ITIL® framework – providing a consolidated, out-of-the-box solution with a single underlying Configuration Management Database (CMDB).
"Axios is an extremely professional organization with strong customer service ethics. It was clear that assyst would support us with our SIP and ensure optimum availability of the specialized tools we use. Ultimately assyst will ensure that we provide an efficient and improved service to our customers," commented Yeadon.
"We are also particularly excited by assyst's CMDB which is at the heart of the product as opposed to being just a bolt-on as it is with some other tools," Yeadon added.
He also added that he had a high regard for Axios as the first organization in the world to achieve certification in BS 15000. Axios recently announced its support of the launch of ISO/IEC 20000, the International standard for IT Service Management (ITSM), which is largely based on the BS 15000, the British standard.
"I was excited by the notion of taking an integrated solution which had been directed over the years by Axios and a wide range of its customers," Yeadon said. "Another reason for choosing assyst was that it was a true out-of-the-box solution. We didn't want to waste time and money customizing a solution. The total Return on Investment with assyst was also better than the other solutions we considered".
Axios Sales Manager, Jim Mooney added, "We are delighted to be working with an organization with similar ethics to our own and are looking forward to helping Pindar Set achieve its mission of providing world class service to its customers."
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.
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