Axios gains top marks from Belgian university

June 13, 2005

Belgium's largest French-speaking university has chosen Axios Systems' assyst product as its new IT Service Management solution following a rigorous examination of the market.

The Catholic University of Louvain (UCL), which is merging seven IT service desks into a single unit, will use assyst as its central tool. It will initially implement Incident Management to deal with calls from 5,000 staff and 20,000 students, and Configuration Management to improve management of its computer assets.

A self-service portal with automatic user authentication will also be installed to support end-users.

UCL, which comprises ten different faculties in Louvain-La-Neuve and Brussels, previously used various software packages developed in-house. It will later implement assyst's Problem, Change and Service Level Management modules.

Jean-Luc Martou, IS support manager at UCL, said the move was aimed at improving the quality of service provided to staff and students.

Axios Systems (www.axiossystems.com) opened an office in Brussels in 2002 but this is its first business in the country's education sector. Philip Claeys of Axios commented: "We see a great deal more potential for assyst in universities and colleges in Belgium and the rest of Europe. Higher education institutions are particularly heavy users of IT and stand to gain major benefits from better IT Service Management."

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