The ITSM Solutions Specialists

After 20 years in the IT Service Management (ITSM) industry, we have an unparalleled understanding of the challenges that IT departments face, and an unrivalled track record for delivering success. We deliver enterprise ITSM solutions to our customers by building relationships and developing an understanding of business drivers, problems and needs to ensure the customer gets an ITSM solution that delivers maximum business value. We’ve helped our customers discover the value of best practice ITSM in over 100 countries worldwide, in organizations of all sizes and across every industry vertical.

We evaluated all the ITSM providers and Axios was the best fit for us. Axios is a dynamic and flexible company that responds to our specific needs. Swisscom - View the full case study

Laser Focus on ITSM

Axios Systems has one aim – to help our customers deliver value to the business through IT Service Management initiatives. With over 20 years experience in the IT Service Management industry, evolving our solutions and services to ensure we remain leaders in the market. As the largest independent vendor focused on IT Service Management solutions, we don't dilute our efforts across a broad portfolio of products. Nor do we aggressively up-sell products to our customers, or try to lock companies into proprietary technologies. Hosted on the Java platform, the assyst solution is based on an open architecture to guarantee portability and interfacing with any and all third party infrastructure monitoring or support tools. 100% of our Research and Development (R&D) investment is focused on the assyst solution, enabling depth of functionality that can’t be achieved by vendors diluting R&D efforts across broad portfolios.

At last - a pragmatic vendor who delivers what they promise. No surprises, no hidden costs. A refreshing change in the software world. Environment Agency

Next: Why organizations across the globe choose assyst

The assyst Enterprise ITSM Solution

Axios Systems pioneered the assyst ITSM solution to support the management of IT from the business perspective, enabling the control and optimization of IT through the application and automation of ITIL® processes. It has been developed as a single application to seamlessly support all ITIL processes in one out-of-the-box solution, avoiding the problems that are commonly encountered when integrating disparate IT management and process automation tools.

We got all the processes we needed in one tool. Parkview Health - View the full case study

Next: The value our customers gain from assyst

Rapid Value

The assyst solution was designed to deliver rapid value and Return on Investment (ROI) through a combination of deep out-of-the-box functionality and flexible configurability using in-built configuration tools, developed by Axios to make the solution adaptable to customer requirements without the need for development projects. The assyst solution is designed to support interfacing with any and all third party tools for network monitoring and infrastructure support through a combination of flexible interfaces and out-of-the-box adapters and collectors to ensure maximum coverage and the fastest possible implementation. We provide fixed-cost guarantees for ITSM toolset implementations, based on a project scoping exercise.

We were able to get assyst up and running very quickly and achieve a tangible return on our investment within the first year. Aviva - View the full case study

Long-lasting Value

Research and development of the assyst solution is fundamentally driven by our customers. Our annual product release cycle incorporates structured customer consultation, mechanisms for feedback and surveying to ensure new functionality is of high value to all of our customers. Thanks to our attention to the demands of our customers, our retention rates are significantly higher than the market average - some have been with us for the full 20 years of operation with most on the current or -1 release.

The assyst system architecture features intelligent design to guarantee a smooth upgrade process every time. User interface configurations, process modeling data and other organization-specific data structures created within the accompanying configuration tools are stored separately from the assyst data structures, ensuring easy upgrade, automatic porting and retention of customizations.

assyst is a very flexible solution. It allows us to constantly improve and expand our customer service. West Lothian Council - View the full case study

Next: Benefits of the assyst ITSM solution

Key Benefits of assyst

• Scalable solution
• One consolidated application
• One rapid implementation
• One upgrade path
• Full ITIL V2 & V3 support
• Centralized CMDB shares data between all ITSM processes, roles and functions
• Flexible interfacing with third party tools
• User-friendly interface with common look and feel across all processes
• Unicode support - multiple languages within a single implementation
• Simple, low-risk, fixed-cost pricing model
• No programming or development effort required