Why assystSaaS

	Excellent Performance Guaranteed sub-second web page response times
	Configuration Vs Customization Unique enterprise service management capability without scripting or development to fit requirements.
	Ultimate User Experience No other product offers such an attractive and intuitive Web 2.0 user interface.
	IT Service Management is our Focus Axios Systems was the first company in the world to adopt ITIL back in 1990. We have been active in promoting ITIL in over 50 countries.
	Seamless Free Upgrades Instant upgrades ensure you benefit from the latest features as soon as they are available. We manage the application in the background, leaving you to focus on service delivery.
	Simple and Fair Pricing All inclusive per-user-per-month cost. Pay only for what you need, when you need it. No up-front license fees or maintenance costs.
	Scalable to the Enterprise Battle tested for 1000 to 500,000 end users & millions of IT assets.

We wanted a modern, web-based tool that aligned with ITIL® V3 ... The maturity of assyst makes it more trustable as a SaaS product. Nilfisk-Advance - View the full case study

Next: The Opportunity

SaaS Service Management Software

Axios Systems provides a SaaS Service Management solution, suitable for organizations looking for an alternative to the on-premise deployment model. The assystSaaS solution delivers all the functionality of the assyst service management solution without the upfront cost and effort of an on-premise implementation - ideal for organizations who need to control cash-flow and minimize Total Cost of Ownership (TCO) of software. Using a single-instance, multi-tenanted architecture, assystSaaS provides our customers with the value of an enterprise-class ITSM solution through an on demand web interface, allowing faster deployment.

Find out more: What is SaaS?

Web Based Service Desk Functionality

The assystSaaS offering is an instance of the full assyst enterprise solution, providing 100% of the functionality of our complete solution for IT Service Management including:

• Service Desk and Incident Management
• Problem Management
• Change and Release Management
• Configuration Management System (CMS), including Configuration Management Database (CMDB)
• Service Level Management
• Financial Management
• Reporting and dashboards
• Service Catalog
• Flexible workflow management

Next: assyst SaaS Service Management

Easy Implementation

assystSaaS is a comprehensive IT Service Management solution incorporating complete functionality to support ITIL® V2 and V3 initiatives through a 100% web interface. There are no hardware or software installation overheads for the customer, which allows our customers to gain the full benefits of assyst quickly.

Universal Access

assystSaaS gives real-time access to the powerful functionality of assyst via any internet-enabled machine, PC or Mac, anywhere on the planet. System requirements through a web interface are minimal, meaning there is no need to upgrade desktops in preparation for an installed client-side application on IT support desktops or end user workstations for self-service. User access can be tightly controlled, allowing varying levels of access to different end users. As a web-enabled application, new users can be set up in a matter of seconds, without the need for desktop installations.

Low Cost

The SaaS model avoids the upfront cost associated with on-premise software implementations, using instead a pay-as-you-go pricing model. Instead of a capital expenditure and annual licenses, the software can be accounted for as an operational expense spread evenly throughout the financial year. This allows our customers to improve their cash-flow and negate the risk of acquiring new software tools. There is no long-term contractual commitment or termination fee – we don't lock customers into our SaaS service.

Security

Hosting is provided by a network of high quality specialist ISO certified “Tier One” hosting partners, supplying safe and secure managed and protected server environments. This guarantees reliability, performance and security to our clients. As part of the subscription we maintain that customers do in fact own their own data during and after the subscription term.

Maintenance, Support and Upgrade

All maintenance, support and upgrade effort is handled by Axios Systems to ensure you get the most out of assyst with minimal effort. Upgrades are applied within our data center and will be rolled out to customers without breaking continuity of service.

Next: Is SaaS right for my organization?

Is assystSaaS Right for my Organization?

Our SaaS service management software is suitable for organizations that:

• Seek rapid value from ITIL best practices without the capital expenditure of an on-premise solution
• Have financial policies that favor operational expenditure models
• Require a rapid deployment
• Look for a low cost of ownership compared to other tools
• Prefer a solution based on the latest web 2.0 technologies
• Require a near 100% uptime without having to manage the underlying infrastructure
• Demand world-class service and support