The ITIL Opportunity

ITIL (IT Infrastructure Library) is globally recognized across the IT Service Management (ITSM) industry as the best practice framework for managing IT services. Used by thousands of organizations around the world, the application of ITIL best practices is proven to deliver real-world, bottom-line results. Based on a set of guideline publications, ITIL sets out a process and lifecycle based approach to managing the delivery and support of IT services, with a focus on delivering value to the business.

The assyst enterprise solution is unique in the ITSM software marketplace, providing comprehensive software support for both ITIL V2 and V3 within a single, fully-integrated application. assyst is the only out-of-the-box ITIL solution with scalability and depth of functionality suitable for large enterprise organizations, meaning that we can deliver the fastest possible return on investment in the industry. This holistic ‘one-box’ approach has been our philosophy since 1988, when we recognized that the major benefits of ITIL come from the close interactions and information sharing between processes. This completeness of support within a single application enables our customers to focus on the most immediate areas of weakness across all the ITIL processes without having to deploy and integrate multiple modular tools.

Implementing ITIL with assyst was an important step towards better alignment between IT and business requirements. Arab Bank - View the full case study

Next: Benefits of ITIL V2

ITIL V2 Support

Published in the late 1980s, ITIL V2 is the most commonly adopted model for implementing ITSM best practices across the globe. Thousands of IT organizations from small, single-site companies, to large, global enterprises have discovered measurable benefits from ITIL projects.

• Gain control over IT support
• Improve quality of service
• Meet the needs of the business
• Control cost of IT services
• Increase IT agility
• Improve perception of IT within the business

The assyst service management solution provides complete management and automation of the full set of ITIL V2 service support and service delivery processes, founded on a shared, integrated Configuration Management Database (CMDB). Developed from inception to support ITIL within a single, integrated application, assyst is unique in the ITSM space as the only enterprise-class tool developed as a one-box solution, delivering complete ITIL functionality without the difficulties associated with integrating multiple modules. Our focus and expertise in the ITSM space gives our solution an unrivalled depth of functionality and enables the fastest time-to-value of any enterprise ITSM solution.

Why Choose Axios?

• Comprehensive, mature and stable ITIL solution
• Service desk, service support and service delivery in one application
• Rapid implementation
• No programming or development knowledge required for product configuration
• All configurations are retained on upgrade
• 90% of customers on current or -1 versions
• No lengthy module integration projects
• 100% record of delivering value to customers
• Scalability and flexibility support changing needs

The advantage of the solution from Axios Systems was that all ITIL processes are pre-integrated in the product, which allowed us to quickly and effectively deploy them within one implementation. CROC

Next: Benefits of ITIL V3

ITIL V3 Support

In 2007, the UK Office of Government Commerce, publishers of the ITIL V2 guidelines, released an updated set of best practice publications in the form of ITIL V3. Amended to include processes underpinning the new service lifecycle management paradigm, ITIL V3 represents a leap forward in IT Service Management.

• Manage services from cradle to grave
• Enable IT as a driver for business success
• Create and nurture a culture of continual improvement
• Measure the value of IT to the business

Find out more – view our on demand webcast: ITIL V3 Explained

Our continued attention to customer requirements and industry best practices has ensured that the assyst application has evolved ahead of the vendor market. Our best-of-breed solution fully supports the ITIL V3 service lifecycle paradigm and the processes and tools that underpin it.

Why Choose Axios?

• Practical, achievable approach to implementing ITIL V3 in a short timescale
• Focused on the cutting edge of best practices
• Full lifecycle management of IT services
• Implement in weeks, not months
• All Consultants qualified as Service Managers

Why choose our assyst ITSM software?

I like the idea of having one product fully supporting ITIL. We looked at other tools, but we would have had to buy individual modules and with each module bought, you would have to integrate it with current modules you are using and then test it. When it is one tool and you test, you won't have to worry about integration points with the business processes after that. Canadian Tire - View the full case study

Contact us to find out how assyst can you automate ITIL best practices.